Digital Pathways To Consumer Support: A Conversation With Erine Gray, Founder & CEO Of Findhelp

Erine Gray, Founder & CEO, Findhelp, and Monica E. Oss, Chief Executive Officer, OPEN MINDS, discuss how clear digital pathways to support improve the consumer experience and what more still needs to be done to operationalize and refine that experience.

Over the past ten years, there has been growing interest in whole person care models – integrating the management of medical services, behavioral health services, and health-related social support services.       

One of the challenges in making these models work – for the consumer, the clinician, and the system – has been how best to coordinate referrals to the wide array of social support services – and track their use. But new digital tools are emerging to make these care coordination and referrals easier to accomplish.

This dialogue explores how digital pathways are evolving from simple access points into coordinated systems of community care, and what it will take to fully operationalize referral management and whole-person support at scale

Key Discussion Topics Include:

• The best practice models for provider organizations and health plans to meet social drivers of health needs
• How to ensure digital pathways don’t widen disparities for those with limited digital access or literacy.
• What reimbursement models from payers, health plans, and employers are accelerating progress in social supports.
• Understanding closed-looped referrals in digital pathways of support and what is preventing it from becoming the norm.
• Changes to expect over the next three to five years on the future of whole person care in general – and in the integration of health-related social needs into service delivery.

Why It Matters: Clear digital pathways to consumer support increases access and improves outcomes because of the timely connection to care. A more effective and efficient health system benefits us all.